With the ubiquity of artificial intelligence these days, algorithms are seemingly making almost every decision for us, often to the detriment of the customer experience, Forrester Research says in a ...

Retail Customer Experience Index highlights how top retailers are adapting to evolving customer expectations in today's digital-first world. This report emphasizes the growing importance of ...

Insurance has made strides in improving customer interactions, but more work remains to be done-and the stakes are growing higher. This Talkdesk Research™ report, based on a survey of insurance CX ...

In the ever-evolving landscape of banking customer service, the contact center plays an increasingly important role in deposit retention and customer loyalty. Understanding and optimizing key ...

Yahoo plans to migrate its email marketing to Zeta Global's Zeta Marketing Platform (ZMP). Additionally, Zeta's Data Cloud is now interoperable with Yahoo ConnectID, enabling Yahoo DSP users to ...

Discover how integrating business operations technology can streamline your business, reduce costs, and give service providers a competitive edge in a demanding industry.

At Talkdesk, we understand the critical role benchmarking plays in shaping strategic business decisions. Representing data of nearly 3,000 clients across six continents, this brand new Talkdesk KPI ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...